Service fee
The service fee is a flat BDT 5,000 per filing. The fee covers our document-checking and filing work — nothing more.
When a full refund applies
We issue a full refund of the service fee only when both of the following are true:
- Our fault or irresponsibility caused the failure. For example, we missed a substantive step in the document check, filled the filing with information that did not match what you provided, failed to submit the filing within 7 business days of receiving complete documents, or some other act or omission on our side caused Dun & Bradstreet to reject your filing.
- You were not at fault and you complied with all of your obligations. Specifically:
- You submitted the documents and information we asked for and did not delay providing them.
- The documents you submitted were genuine, legible, and met the requirements we communicated to you.
- You complied with our Terms of Service, this Refund Policy, and our Privacy Policy.
- When Dun & Bradstreet (or we) asked for updated or additional documents, you provided them within the time we asked for and did not withhold them.
- You did not provide materially inaccurate or misleading information.
If both conditions are met and Dun & Bradstreet's rejection is attributable to us (rather than to any act or omission on your part), we will refund the full service fee to the original payment instrument.
When no refund applies (all other cases)
We do not offer partial refunds. In any of the following cases, the service fee is non-refundable in full:
- Dun & Bradstreet rejects the filing for any reason that is not attributable to us — including (without limitation) eligibility, ownership, jurisdiction, or any other criterion applied by Dun & Bradstreet.
- You provided inaccurate, incomplete, misleading, or fraudulent information or documents.
- You delayed providing documents, information, or responses to our document-check queries beyond the timeframes we asked for (including failing to respond for more than 14 calendar days).
- You failed to provide updated or additional documents that Dun & Bradstreet (or we) requested during the review.
- You breached any of our Terms of Service, this Refund Policy, or our Privacy Policy.
- You withdrew or cancelled the filing after we had begun document-check or filing work.
- Dun & Bradstreet extended its review timeline beyond the range we communicated. The timeline is set by Dun & Bradstreet and is not within our control.
- The D-U-N-S® Number is not issued for any reason outside of our control.
In short: we refund only when the failure is ours and you have fully complied with your obligations. In every other case the fee is non-refundable.
Refund processing time
Approved refunds are returned through the same payment gateway you used (SSLCommerz, bKash, or ShurjoPay). Typical processing time is 5–10 business days after approval, depending on the gateway and instrument.
How to request a refund
Email duns-support@neuroxie.com with your tracking ID, the rejection notice from Dun & Bradstreet (if any), and a short description of the issue. We review refund requests within 5 business days and respond with our decision and the next steps.
We may ask for additional information to verify that the conditions above are met before issuing a refund.